Terms & Conditions


1. Our Website
1.1. This website is operated by Edward Hammond trading as Stuart Turner Bits & Pieces. Throughout the site, the terms “we”, “us” and “our” refer to Edward Hammond trading as Stuart Turner Bits & Pieces. Edward Hammond trading as Stuart Turner Bits & Pieces offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
1.2. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
1.3. Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.
1.4. Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
2. Payment for Online Goods and Services

2.1. We accept Credit & Debit Card payments via Stripe and PayPal.
2.2. The cards that we accept are, (Master Card / Visa / Visa Delta / Visa Electron / Visa Purchasing and Maestro). Goods will not be delivered until the customer's funds that have been paid to Stuart Turner Bits & Pieces and have cleared in full.
3. Order Notes
Please note that all transactions will be carried out in Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with your transaction and order reference numbers. We monitor prices on a daily basis. We will not be held responsible for pricing errors due to software malfunctions, or human error. This website operates on an 'invitation to trade' basis and not as an 'offer for sale' as a result, Stuart Turner Bits & Pieces reserves the right to decline orders for bulk or high value purchases.
4. Delivery
We aim for your order to be dispatched to you within 7 working days after receipt of your confirmed order. International orders will be sent to you as soon as possible, time scales may vary depending on location. You are responsible for ensuring the accuracy of your order and the details provided in your order form. We reserve the right to impose a service charge to cover the cost of any action we may take to ensure the safe delivery of your order when supplied customer details are incorrect. We will be entitled to charge your account with any costs incurred by us in respect of any missed, incorrect or insufficient address details.
5 Credit Card Security.
At the check out stage, you will be passed on to our Secure Order Processing page via Sage Pay, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.
6. Shortages & Damage In Transit.
Any shortages damages or dissatisfaction of delivered items must be notified to Stuart Turner Bits & Pieces within two working days of delivery. Stuart Turner Bits & Pieces will not be held liable for shortages, damages or issues related to cosmetic finish notified after this period. Stuart Turner Bits & Pieces strongly advises that all goods delivered are (where possible) thoroughly inspected upon delivery prior to signing any delivery manifest for the goods as "received in satisfactory condition". Stuart Turner Bits & Pieces will not be held liable for goods damaged during delivery if the delivery agent’s manifest is not marked accordingly.
7. Returns & Guarantee.
7.1. We want every item you purchase from us to match your expectations. We simply ask that you follow these guidelines to help us process your return as quickly and efficiently as possible. The customer may only return unused products to Stuart Turner Bits & Pieces, and receive a credit or refund, on the following conditions:-
7.2. The Customer must contact our customer services team via the websites contact us page prior to the return of any products and obtain the prior consent for return. Returns must be made within 14 days of the date of receipt, If you have not requested a return within 14 days of receiving an order, we will have assumed that you are intending to keep it and we will not authorise a return. Products must be returned in their original condition and packaging and received in a condition which will enable them to be immediately fit for re-sale. Products must be returned adequately packed and dispatched prepaid by a tracked service, clearly labelled to: CUSTOMER RETURNS, Stuart Turner Bits & Pieces, Unit 9 Cattlemarket Business Park, Chew Road, Bristol BS40 8HB. The cost of returning any unwanted product, for an exchange or a refund, will be at your expense and refunds of unwanted items will carry a minimum handling charge of £20.00 + VAT.
7.3. The Customer must quote the invoice details or the reference number on the original dispatch note; otherwise any credit given for the returned products will be based upon the lowest sales price. All carriage charges are non refundable.
7.4. Where the customer returns products not in accordance with the above conditions (for example, after 14-days from the date of dispatch or in an unfit state) Stuart Turner Bits & Pieces may refuse delivery, refuse to refund, offer to return the products at the customer's expense or may apply a handling and repacking charge (subject to the minimum charge of £20.00 + VAT) This charge will be subject to our inspection of the returned goods. Please allow up to 14 days to process a refund from the date of the return of goods.
7.5. This returns policy excludes calibrated products and specially manufactured, mixed or cut products including but not limited to materials taken from bulk quantity rolls such as sheet gasket paper, neoprene and cork materials, pipe, drive belting, cable and all paint(s). Stuart Turner Bits & Pieces accepts no responsibility for any loss of or damage to products in transit from the customer to Stuart Turner Bits & Pieces.
7.6. Please be advised that Stuart Turner Bits & Pieces accepts no responsibility for any loss of or damage to products in transit from the customer to Stuart Turner Bits & Pieces.
7.7. All new products manufactured or sold by Stuart Turner Bits & Pieces are guaranteed free from defect caused by faulty materials or workmanship for a period of 6 months from the date of dispatch, either by Stuart Turner Bits & Pieces or the respective manufacturer.
7.8. All custom built, mixed, cut or prepared items and special order items supplied by Stuart Turner Bits & Pieces are personalised for you (Manufactured to your specification) and supplied with a limited parts only guarantee. As we are manufacturing or cutting goods to your specification we cannot offer any form of refund on these items. We do not accept ANY returns unless pre-arranged by us. All deposits paid on cancelled orders are non refundable.
7.9. Finally, please remember that notifying us of your intention to apply for a return, saving the delivery paperwork and keeping the order in its original packaging will help both you and us to process the return quickly.
8. Right To Cancel Under The Consumer Regulations.
8.1. We have explained below how you can exercise your right under the Consumer Regulations to cancel your contract with us. Please note that in many cases our own returns policy may be applicable or may be more suitable for your requirements.
8.2. You have a right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and dictated by you acquires, physical possession of the goods. This policy should be read in conjunction with our Terms and Conditions of Sale in the event of a conflict between this policy and our terms and conditions, our terms and conditions will apply.
8.3. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear written statement. To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
8.4. If you cancel this contract prior to dispatch, we will reimburse all payments received from you, including the costs of delivery, but minus a £20 + VAT handling charge. The cost of delivery refund is only eligible to customers cancelling the full order, orders kept in part are not eligible for a delivery cost refund.
8.5. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay and not later than 14 days after the day we receive back from you any goods supplied, or if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
8.6. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. You shall send back the goods without undue delay and in any event not later than 14 days from the day on which youcommunicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days expires. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
9. Where You Do Not Have A Right To Cancel
Where goods have been personalised to your requirements then you will not be entitled to cancel the contract under the Consumer Regulations. This includes calibrated products and specially manufactured, mixed or cut products including but not limited to materials taken from bulk quantity rolls.
10. Technical Advice & Product Suitability.
Technical information is given in good faith. It is considered the responsibility of the customer to ascertain suitability of a product for any specific purpose. The company is unable to control the method of application, the skill of the applicator, the site conditions or the storage conditions of the product once it has left the care of Stuart Turner Bits & Pieces. Guarantee shall not be affected by and no obligation or liability shall result from providing technical advice or service in connection with the customer's order or the goods supplied.
11. Remedies & Damages.
11.1. Stuart Turner Bits & Pieces shall not incur any liability under the above guarantee unless:
11.1.1. Stuart Turner Bits & Pieces is promptly notified in writing upon discovery by the customer that such goods do not conform to the guarantee; and
11.1.2. the alleged defective goods are returned to Stuart Turner Bits & Pieces, carriage prepaid; and
11.1.3. examination by Stuart Turner Bits & Pieces of the goods shall confirm that the alleged defect exists and has not been caused by misuse, neglect, methods of storage, faulty installation, handling, testing or repair, or by alteration or accident.
Stuart Turner Bits & Pieces liability shall be limited to replacing, repairing or issuing credits at its option for any goods returned within the above mentioned period. Any replacement goods issued will be supplied as soon as is practically possible but no time frame is implied for non stock or special order items. Stuart Turner Bits & Pieces shall not be liable for incidental or consequential damages for any breach hereof, including, but not limited to costs of removal and re-installation of goods, loss of goodwill, loss of profits or loss of use.
12. Online Store Terms
12.1. By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
12.2. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
12.3. You must not transmit any worms or viruses or any code of a destructive nature.
12.4. A breach or violation of any of the Terms will result in an immediate termination of your Services.
13. General Conditions
13.1. We reserve the right to refuse service to anyone for any reason at any time.
13.2. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
13.3. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
13.4. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
14. Accuracy, Completeness And Timeliness Of Information
14.1. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
14.2. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
15. Modifications To The Service And Prices
15.1. Prices for our products are subject to change without notice.
15.2. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
15.3. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
16. Products Or Services
16.1. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
16.2. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
16.3. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
16.4. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
17. Accuracy Of Billing And Account Information
17.1. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
17.2. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
17.3. For more detail, please review our Returns Policy.
18. Optional Tools
18.1. We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
18.2. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
18.3. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
18.4. We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.
19. Third-Party Links
19.1. Certain content, products and services available via our Service may include materials from third-parties.
19.2. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
19.3. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
20. User Comments, Feedback And Other Submissions
20.1. If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
20.2. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.
20.3. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
21. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
22. Errors, Inaccuracies And Omissions
22.1. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
22.2. We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
22.2.1. Example list item...
In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
24. Disclaimer Of Warranties; Limitation Of Liability
24.1. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
24.2. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
24.3. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
24.4. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
24.5. In no case shall Edward Hammond trading as Stuart Turner Bits & Pieces, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
25. Indemnification
You agree to indemnify, defend and hold harmless Edward Hammond trading as Stuart Turner Bits & Pieces and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
26. Severability
In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.
27. Termination
27.1. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
27.2. These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
27.3. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
28. Entire Agreement
28.1. The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
28.2. These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).
28.3. Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.
29. Governing Law
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England & Wales.
30. Changes To Terms and Conditions
30.1 You can review the most current version of the Terms and Conditions at any time at this page.
30.2. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
31. Contact Information
Questions about the Terms and Conditions should be sent to us at mail@stuartturnerbitsandpieces.co.uk.